Shipping policy
Last Updated: September 6, 2024
Shipping Methods
At ALITE, we prioritize fast and reliable shipping to ensure your order is dispatched as quickly as possible. All orders are shipped using trusted carriers, with both standard and expedited options available at checkout. Shipping costs are fixed but may vary depending on the selected shipping method.
We take pride in our quick processing times—most orders are shipped within 1 business day. Please note that the stated delivery times refer only to the shipping speed and may vary depending on your location and the chosen shipping method.
Handling Time
Our standard handling time is 1 business day for in-stock, non-preorder items. During high-volume periods or external delays, processing may take up to 7 business days. We will notify customers via email in the event of any significant delays—be sure to check both your inbox and spam folder for updates.
Preorder items are shipped as soon as inventory becomes available. Preorder customers will be informed of the expected shipping timeframe at the time of purchase and will receive updates if there are changes.
Shipping Costs
Shipping costs are fixed but may vary depending on the selected delivery priority. All available options and prices can be reviewed before completing your order.
Customers requesting a replacement outside of warranty coverage are responsible for the shipping costs of the replacement item.
Tracking Your Order
Once your order ships, you will receive a tracking number via email so you can monitor the progress of your delivery in real-time. If you do not receive tracking details within a few days of ordering, please contact our support team for assistance.
Support service:
Email: hello@alitehub.com
Whats app: +44 751 424 9553
Delivery Time
Estimated delivery times depend on the selected shipping method, destination region, and the location of the nearest warehouse. Since our warehouses are located in different parts of the world, your order may be shipped from various countries, which can affect the overall delivery time.
For most countries, standard delivery typically takes 9 to 12 business days, though in some cases it may take up to 12 to 21 business days. Expedited shipping options are available at checkout for faster delivery.
Please note that actual delivery times may vary due to logistical factors such as carrier delays, weather conditions, customs processing, and other external circumstances.
Important: 97% of our customers receive their orders within 10 business days.
Customs Duties, Import Fees, and Customer Responsibilities
We ship internationally to select countries. Customers are responsible for all applicable import duties, taxes, and customs clearance fees. These charges are not included at checkout. Please verify your country’s import policies prior to ordering. ALITE is not responsible for customs-related delays, fees, or refusals.
If a customer refuses to pay required import charges and the package is returned, we will deduct outbound and return shipping costs, plus a 20% restocking and handling fee, from any potential refund.
Responsibility for the Package
We are responsible for your order until it clears your country’s customs. From that point on, responsibility for the package lies with the customer. If issues arise with customs or local delivery carriers, we are happy to assist, but cannot assume liability for delays or costs beyond our control.
Warranty & Damaged Packages
All products are shipped with original mounting or protective film and in sealed packaging. These elements serve as proof that the item has not been used.
If your item arrives damaged but the protective film is intact and the packaging is unopened, please contact us immediately for a replacement.
Important: If the film has been removed or tampered with, or if the packaging has been opened, the item is considered used and is no longer eligible for a free replacement under warranty.
Email Notifications
All customers will receive shipping and order status updates via email. Please check your inbox and spam folders regularly to avoid missing key updates. We are not responsible for missed communications due to filters or inbox settings.
Delivery Issues
If your order appears delayed, undelivered, or has issues with tracking, please contact us right away. We will coordinate with the shipping carrier to investigate and resolve the issue where possible. Delays caused by couriers, customs, weather, or other external factors are not within our control, but we will always do our best to help.
Claims and Disputes
All shipping- or delivery-related claims must be submitted within 30 days of receiving your package. Claims beyond this timeframe or without supporting documentation (e.g. tracking, photos, correspondence) may be denied.
Policy Changes
ALITE reserves the right to amend this policy at any time. Updates will be reflected in the Last Updated date above.